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A step‑by‑step diagnostic guide for the most common Jira Align ↔ Jira Software connector sync failures, with cause tables, ordered checks, targeted fixes, and escalation triggers.
Application stuck in Syncing with Operation Phase Running because a pre-sync or post-sync hook never completes. Diagnose with operation state, hook pod labels, logs and annotations, then cancel the operation before fixing the source of truth in Git.
When Jira work items stop syncing to Jira Align or carry wrong field values, use this step-by-step diagnostic guide to identify the root cause and restore reliable synchronization.
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