Windows 11 Snipping Tool: "This app can't open" error message
Nov 4
Upgraded yesterday from Win 10 Pro to Win 11 Pro. Since updating, the Windows Win+Shift+S to take a screenshot snippet doesn't work. I even manually launched the app itself, clicked the [+New] option and was greeted with this popup:
I've tried the refresh option but to no avail. Any ideas? Thanks.
1 answer
Accepted answer · original discussion
Nov 4
I've tried the refresh option but to no avail. Any ideas?
This is due to an expired certificate used to sign several built-in Universal Windows Platform (UWP) applications on Windows 11 version 21H2.
Starting on November 1, 2021, some users might be unable to open or use certain built-in Windows apps or parts of some built-in apps. This is caused by an issue with a Microsoft digital certificate, which expired October 31, 2021.
The following applications might be affected:
- Snipping Tool
- Accounts page and landing page in the Settings app (S mode only)
- Touch Keyboard, Voice Typing, and Emoji Panel
- Input Method Editor user interface (IME UI)
- Getting started and Tips
The solution to this problem is to install the out of band update KB5008295 which was released on November 5th.
- Touch Keyboard, Voice Typing, and Emoji Panel
- Input Method Editor user interface (IME UI)
- Getting started and Tips
- Snipping Tool
- Accounts page and landing page in the Settings app (S mode only)
Source: Snipping Tool and some built-in applications might not open or work as expected
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