Why is the Add button disabled in Azure Email Communication Services MailFrom address?
Mar 24
I am using Azure Email Communication Service. I have setup a custom domain, and it is fully verified (SPF, DKIK, etc.). Sending email works. However, by default it has the MailFrom set to DoNotReply@mydomain.com.
I want to add my own MailFrom, e.g., support@mydomain.com. However, the 'Add' button disabled. How do I make it enabled?
Thank you!
(I made sure the domain verification is showing all green)
azure
1 answer
Accepted answer · original discussion
Mar 25
TL;DR:
You need to send unspecified number of emails from DoNotReply@yourdomain.com and then request increase quota using support request.
Response from Microsoft support:
ACS & ECS is currently undergoing very recent changes and the documentation is being updated.
Your ECS resource is on "Mercury" Throttling Tier/Default Tier, in said tier, now you won't be able to do the following:
Enable engagement tracking: How to configure user engagement tracking to an email domain with Azure Communication Service resource. - An Azure Communication Services quick start guide | Microsoft Learn
Add new MailFrom (sender usernames) to any domain (managed or custom), this includes Azure portal, API, CLI. If the ACS/ECS resource on the default sending limits, you can’t create new SenderUsername/MailFrom and the default sender email will be (DoNotReply@{your domain}) until the ACS/ECS on higher limit: How to add custom verified domains to Email Communication Service - An Azure Communication Services quick start guide | Microsoft Learn
The custom domain documentation is still in development, and will soon be updated.
If you'd like to add mailfrom addresses/sender usernames, you now need to upgrade your sending limits/tier. This process does not hold any costs. To increase your limits, you should start using your domain and generate some email traffic from said domain/resource, then update us by opening a support ticket with the following route "Azure/Communication Services/Assistance with Email Services/Quota Increase".
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Apr 12