Nimble Alerts ↔ Mailchimp: Suppressing Role‑Based Notifications

Nimble Alerts ↔ Mailchimp Integration

In Nimble CRM, alert rules can be created for events such as "New Lead Created" or "Deal Stage Advanced" and routed to email‑marketing platforms like Mailchimp. The alert rule engine allows assignment to teams or roles, but the UI does not expose a direct toggle for muting alerts per role; instead, role‑based email preferences are used. The "Do Not Disturb" mode silences all notifications during set hours, yet it does not differentiate between alert types or suppress them when the user is logged out.

When an alert triggers a Mailchimp campaign, the mapping of alert types to email templates is fixed in Nimble and cannot be altered without the API. A Custom Alert Script can add advanced logic, yet it is only available to Enterprise plans.

Given these constraints, the main uncertainty is how role‑based suppression behaves in the context of email‑marketing triggers and Do Not Disturb.

• Does Nimble support role‑specific suppression when alerts fire Mailchimp campaigns?
• If a user has Do Not Disturb enabled, will a role‑excluded alert still trigger the Mailchimp workflow?
• Can the Custom Alert Script API programmatically exclude specific roles from receiving email‑marketing alerts, and is this feature tier‑dependent?