Charged for Azure Subscription

Charges can still happen on a Microsoft for Startups Azure subscription when the service is not covered by Azure credits, when credits are exhausted, or when usage is happening in a different billing profile or account. Microsoft for Startups also requires a credit card for services not covered by credits and for transition to pay-as-you-go.

To get this resolved, open an Azure billing support request in the Azure portal:

1. Sign in to the Azure portal.
2. Go to Help + Support or search for Cost Management + Billing.
3. Select Create a support request or New support request.
4. Enter Billing as the issue.
5. Select the affected subscription.
6. If the portal shows suggested articles or refund options, do not stop there. Select Create a support request.
7. If the portal loops back to suggested solutions again, select Return to support request.
8. Complete the remaining details and submit the case.

For Microsoft for Startups program help, requests are submitted through the Azure portal:

1. Go to the Azure portal.
2. Navigate to the startup homepage.
3. In Overview, find Your Microsoft Team.
4. Select Get program support.

Use Azure Product & Billing Support for subscription and billing problems. Use Microsoft for Startups Program Support for program or benefit questions.

To verify whether credits have appeared or are being applied, check Cost Management + Billing > Payment methods. After activation, credits can take several hours to appear.

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• Microsoft for Startups – Frequently Asked Questions
• Understanding Azure Usage and Billing
• Microsoft for Startups Program Support
• Understand the terms in your Azure usage and charges file
• Unexpected charge of $147.70. Can't submit support ticket or find direct contact. - Microsoft Q&A