If something isn’t right.
Contact ReadMeFeed support from your order within seven days of purchase if your story fails to be delivered, does not work, or you have another payment concern. Include your order reference and a description of the problem. Do not send card details, UPI PINs or passwords.
Duplicate and pending payments
A pending payment is not treated as paid until the gateway confirms it. If an additional payment is captured for an already-paid order, we queue a full refund of that additional payment. If a gateway reverses a failed transaction itself, its reversal timeline applies.
Refund decisions
Personalised digital products are produced for your order, so a change of mind after successful delivery is reviewed individually. Failed delivery, technical problems and duplicate charges are reviewed by our support team. Your statutory consumer rights remain unaffected.
How refunds work
Approved refunds return the full ₹250 through the original payment gateway. We mark a refund complete only when the gateway confirms it. Bank processing times vary; the order timeline shows progress. The refunded order’s story link is disabled. Refunding a duplicate payment leaves the original purchased link active.